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FREQUENTLY ASKED QUESTIONS

The State of Iowa does not require a doctor’s referral to receive physical therapy services. This allows you to be evaluated and treated by a licensed physical therapist without first seeing a physician for a prescription.  As of January 1, 2015 all 50 states have a version of “direct access”.  However, there are a few health insurance providers that still require a physician’s referral.  Please call our office and we will check into this for you or call your insurance provider directly and ask if you need a doctor’s referral prior to being seen by a physical therapist.

Yes, we accept most major health insurance and verify benefits as a courtesy to our patients.

These are the insurance companies we are in network with:

  • Blue Cross Blue Shield
  • Medicare
  • Medicaid
  • Tricare
  • United Healthcare
  • Aetna
  • Cigna
  • Coventry

Depending on your coverage, there could be a deductible, co-insurance, or co pay.

For ‘out of network’ patients or for those whose benefits do not cover physical therapy services, a self-pay rate is available.

We also accept Workmen’s Compensation.

During your first visit, also called an initial evaluation, a physical therapist will perform an in depth assessment to determine your source of pain and limitations.  This will include tests of strength, flexibility, and an observation of movements.  Based on the findings, the therapist will identify the source of your dysfunction or pain and design an individualized plan of care specific to your needs and goals.

What to bring to your initial evaluation:

  • Patient forms.  These can be completed prior to your appointment (or come 15 minutes early to your appointment to fill out)
  • Health insurance card
  • Physical therapy prescription/referral from physician (if needed by your insurance company).  This can be faxed to our office.  Our fax number is 515-270-0160.
  • Recent X-Ray, MRI or other diagnostic studies that pertain to your injury
  • Comfortable clothes and athletic shoes (and any inserts if applicable)

Your responsibility is dependent upon your individual insurance policy. Our team will verify your insurance benefits for you and communicate clearly what your responsibilities will be.

Wear clothes that are comfortable and easy to move in. Typically, our patients wear shorts and a T-shirt into the clinic.